The premier global innovation and best practice learning + sharing forum for TSOs

This program consists of measuring performance in terms of service level and cost/productivity within transmission operations and maintenance. The methodology is also used for capital spending, asset management, operational processes, and key performance indications. ITOMS offers the possibility to gain insights and to identify and share the “best practices” that drive top performance via interviews with best practices. The members have the opportunity to meet every other year at a targeted conference to share results from the analyses and insights regarding each participants’ business environment. Explore change management issues and challenges within your organization with peer members that have already implemented similar processes, policies, or practices. 

Contact us for more information by email or at 973-335-3555

Member Benefits


Quantify the impact of specific performance improvement strategies


Quantify the impact of specific performance improvement strategies


Facilitate maintenance enhancements, moving from historical time-based activities to diagnostic condition-based or risk-based maintenance programs 


Facilitate maintenance enhancements, moving from historical time-based activities to diagnostic condition-based or risk-based maintenance programs 


Supplement regulatory submissions with validated & globally accepted benchmarks to reduce excessive mandatory compliance activities and costs

Industry Leadership

Created in 1994 by 9 global transmission organizations, the  ITOMS membership roll currently consists of over 30 industry-leading organizations.

Program Leadership is by a 5-member Utility Steering Committee providing governance of study scope and schedule.

Since the program inception, UMS Group has provided program management, analysis, facilitation, and operational expertise in support of the program.

Utility Steering Committee

Global Focus Areas

ITOMS provides a world-wide forum for top performers to learn from leading organizations that have experienced, addressed, and successfully mastered specific operational challenges. Examples of regional concerns and achievements that can benefit everyone globally include:

Program Takeaways

INNOVATIONS: During each program cycle, members share key issues, insights and strategies, innovative designs, new assets, tools, enhanced maintenance practices, and approaches for cost reduction and productivity improvement.

For example, assessments of catastrophic asset failures and other significant events such as MVT explosive events Protection failure caused system outages Conductor splice failures Renewables influenced stability issues Typhoon/hurricane response provided insights to root cause analysis and disaster response/relief strategies. In addition, members routinely initiate informal ‘peer-to-peer’ surveys to gain valuable insights into specific topical issues or new technologies.

RESULTS: In addition to comprehensive reports on performance, reliability, risk, and best practices, members have access to a powerful analytic platform for self-guided analyses and insight development.

An interactive simulation model allows users to run scenario analyses on performance results by adjusting costs, outages, staffing levels, or asset counts. The Reliability Dashboard provides drill-down capabilities to gain insights into performance and risk; users can filter results by asset type, outage cause, time, and can modify peer group for regional or similar company comparisons (i.e. size, voltage levels, ownership type, regulatory model, etc.).

Peer Exchange Highlight: Program Conference

A key tenet of ITOMS is idea and experience sharing among the consortium members. While sharing opportunities abound through the full cycle, the pinnacle is the Bi-annual Best Practices Conference at the end of each study cycle. The member-to-member sharing event, which ONLY member organizations attend, thus creates a ‘Safe Space’ for open dialogue.


  • 79 Attendees
  • 31 Global Organizations
  • 70+ Presentations
  • Breakout Sessions
  • Technical Tour – TNB Research Center
  • 2 Social Events – Welcome Reception and Awards Banquet
  • Peer Group Business Session, Charting Future Program Direction

Participant Feedback

“We used practices presented by ITOMS top performers to convince the regulator to  accept a change in our protection testing frequency.”

“Collecting data for ITOMS provided us with the unexpected benefit of a gap analysis of our data systems. Clearly, we didn’t know what we didn’t know.”

“ITOMS is our channel to address Shareholder Regulator performance expectations on reducing Energy – Not-Served & improving efficiencies.”


ITOMS Resources

Download the ITOMS Overview Flyer

Contact us for more information by email or at 973-335-3555