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Client Feedback


After engagements we are always pleased to hear back from our clients that they value our services and collaboration.  Here are some illustrative examples:

“Application of the UMS Optimization Tool has been a key part of the Budget process at CitiPower and Powercor for the past couple of years. Our challenge is to allocate scarce capital resources to managing risk and maximize benefits. The UMS Optimization Tool provides a robust framework for assessing the risks and benefits of capital projects from different parts of our business, and for maximizing the benefits of a given level of investment.  It has aided our understanding of capital projects and contributed to the effectiveness of our investment decision making process. We expect the Optimization Tool will continue to support our planning processes in the future.

Shane Breheny, CEO
CitiPower Group and Powercor Group
Australia

“In terms of value to Barrie Hydro and return, we have realized multiples of the original investment by applying the rigor and discipline of the UMS Asset Investment Strategy Optimization process and toolset. Essentially, it has paid for itself and we are a better organization as a result.”

Mark Henderson, President & CEO
Barrie Hydro Distribution Inc.
Barrie, Ontario, Canada

“The Water Services Association of Australia (WSAA) is the peak national body representing the urban water utilities. Since 2000, WSAA has managed a rolling program of process benchmarking projects for its members and any other utilities willing to participate. Over that time, participation in these projects, particularly from international water utilities, has grown. The UMS Group has undertaken most of the projects in the rolling program under the oversight of an industry steering group. UMS Group has displayed professionalism and enthusiasm in working with the urban industry. These projects have helped the industry to identify best practices and areas for improvement resulting in substantial opportunities for savings as well as service.”

Claude Piccinin, Deputy Executive Director
Water Services Association of Australia (WSAA)
Australia

“We are very pleased with the rapid implementation of the UMS optimization process and tool set at EDF Energy. Our business is under increasing pressure to do more with less. In support of our strategies, we are charged to allocate capital and other resources to those assets and investments that in combination act to meet the organizations’ strategic objectives most effectively. We considered that the overall UMS package was superior to others in the market.”

 
“The successful implementation of the process was down to effective team working between UMS’ project team and EDF Energy’s Asset Management team. This combination resulted in the project being one of the best managed and implemented we have experienced here at EDF Energy.”

David Openshaw, Manager Asset Management
EDF Energy Networks Branch

"UMS Group has provided consulting support to PSE over a wide range of issues - from regulatory compliance and testimony to performance management and performance improvement. UMS Group's industry insight and meaningful interpretations of performance data have been very valuable to PSE." 

Sue McLain, Sr. Vice President
Delivery
Puget Sound Energy, USA

"UMS Group is the only consulting firm that can provide such insight into the underlying drivers of the business." 

Harry McCracken, Managing Director
Northern Ireland Electric, Ireland

"We are very pleased with the quick implementation of the UMS optimization process at BC Hydro. We were under significant pressure to do more with less - an increasing portion of our infrastructure is exceeding design life and driving up operating and maintenance costs, yet customer expectations are increasing and available funding is limited.

"In reviewing our asset management practices we recognized the need to focus in two areas:

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Optimize spending across the operate, maintain and invest processes, and
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Better align spending with customer needs and expectations as articulated through corporate values.

 

"These are both challenging topics that would have taken several years of internal work to implement properly. The UMS Spend Optimization Process provided the opportunity for us to address these areas in short order and within our current budget and planning cycle. We are applying this decision support to our spending programs and anticipate great value in achieving improved customer service while containing our expenditures. Of particular benefit is the ability we now have to align spending decisions directly with customer values that have been reviewed and endorsed by corporate management."

Ralph Zucker, Manager
Strategic Asset Management
BC Hydro Distribution, Canada

"The UMS Group Investment Optimization Process will enhance PowerNet's performance and enable it to more effectively manage multiple networks with different ownership structures . . . it will allow each network owner to gain a better understanding and control over their business plan expenditure and asset management costs each year."

Martin Walton, Chief Executive Officer
PowerNet, New Zealand

“The UMS Spend Optimization process and toolset was a critical implementation in support of this year’s budget cycle. CPS Energy’s strategic direction includes providing reliable, cost-competitive energy, protecting the environment, improving customer satisfaction and developing the workforce. In support of our strategies, we are charged to allocate capital and other resources to those assets and investments that in combination act to meet the organizations’ strategic objectives most effectively. We saw in the UMS process and toolset an effective method of implementing an objective and transparent investment decision process for allocation of capital both in the year-ahead timeframe and over the longer term planning horizon.”

Les Barrow, Director of Planning and Reliability Engineering
CPS Energy


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